If you don't love your iaera gear we offer returns or exchanges in the US only. We gladly accept returns for refund on all items received in like new condition. Returned items must be unworn and unwashed with tags and hygiene liners in place. Returns must be requested within 14 days of delivery.
Sale items are not eligible for return but are eligible for exchange if requested and approved within 14 days of delivery.
To get your return or exchange started email firstname.lastname@example.org with the following:
- Name and email address that you purchased your order under
- Order Number found in your confirmation email
- Reason for return or exchange
- The size or time you'd like to exchange the product for if you are requesting an exchange
After receiving approval for return or exchange please package the items securely and send back to the provided address. Please obtain a tracking number with your return to insure proof of delivery.
When returning the items, please note the following:
- Original shipping costs are non-refundable
- Outbound shipping on exchanges is free of charge
- Refunds are issued in the form of original payment (minus original shipping)
- All merchandise must be returned in the original condition for resale (absolutely no wear), unless defective
- All suits must be returned with tags attached and hygienic liners in place
- Refunds may take up to 14 business days to process
Loss or Damaged items: Please note that iaera surf is not responsible for packages that have been lost or damaged during shipment, or for locating lost or stolen packages after delivery. If you suspect your package was stolen please contact the shipping service used (USPS or UPS) and your local police department.
International returns/exchanges: Unfortunately, because of the high cost of shipping international we do not offer returns or exchanges on international orders.
Note: Any paper products or brand items like stickers, posters, prints or patches are final sale.
Most orders are shipped within 2-4 business days for US orders and 7-14 business days for international shipping.
Shipping prices US ONLY
- Free for purchases of $150 or more
Shipping prices international
- Free for purchases of $175 or more
International orders may be subject to customs and duty charges, which vary greatly depending on the destination country. These charges are the responsibility of the purchesor and payable upon arrival and are not included in the original purchase price or shipping charges.
Contact info: Please contact us via email with any questions: email@example.com
1047 N. Raymond Ave
Pasadena, CA 91103