Does COVID-19 affect shipping?
Do you ship internationally?
Yes, we ship worldwide to several countries outside the United States. Some examples of the most common countries we ship to are: Canada, Australia, New Zealand, Japan, France, Germany, South Korea, Brazil, Italy, United Kingdom, Sweden, Switzerland and Mexico.
When will my order ship?
Typically our team fills orders within 1-2 business days of when the order was placed. If the order is placed over the weekend, it will be shipped on the next business days. Peak seasons and sales occasionally push fulfillment to 3-5 business days.
My order has shipped, when will it arrive?
With standard shipping, your order should arrive between 3-7 business days. International orders may taken between 10 - 21 days and may be subject to delays due to COVID-19.
How can I track my order?
If you choose a shipping method with tracking you will receive the tracking number via email.
My tracking number says that my order has been delivered, but I am not able to locate it. What should I do?
Why is it more expensive to ship an order overseas?
Since we work independently from our shipping partners, we don't set the price for the shipping fees. Shipping fees account for processing and the distance that your package has to travel to reach you. As more affordable shipping options become available we will do our best to make them available to you.
Who pays for duties and taxes?
International shipments may require additional duties & taxes to be paid by the customer at the time of delivery - which are not covered in our shipping rates. Be sure to check with your local postal service or customs office to find out what these fees will be before you place an order. If you have any questions, feel free to contact us.
I placed an overseas order and tracking says it has been delivered, but I'm not able to locate my item. What can I do?
We recommend taking the tracking number provided and using your local mail providers website to track the parcel as it moves through the postal system within your country. USPS hands off the order to your local delivery facility for delivery once it enters your country.
SIZING AND PRODUCT INFORMATION
How does your sizing run?
Where are your products made?
Our cut and sew garments such as our rash guards and bikini bottoms are made in our hometown of San Diego, California. Tees, sweaters and brand gear are screen printed by our in house printer in North Park, San Diego California.
Are your products eco-friendly?
Are your rash guards upf rated? What does UPF rating mean?
Do you sell men's clothing or children's clothing?
Occasionally we sell men's tee shirts and unisex sweaters but at this time we don't have a men's line. We currently do not sell children's clothing but we will in the future. Please check back with us for all your surf and swim needs for the little ones.
Do you have discount codes for student, military or first time purchasers?
When you join our newsletter you'll be able to save 10% off your first order. You can sign up in the footer of our website.
PR and MARKETING
How do I get in touch with PR and Marketing Department for a press request or marketing opportunity?
Please email firstname.lastname@example.org for anything regarding PR, Marketing or collaborations.
How do you pronounce iaera and what does it mean?
iaera is a latin name pronounced i-air-ah. iaera is a water goddess of greek mythology.